FAQ
Questions and answers
The essentials about creating, buying and receiving your artwork.
Creating
Do I need to know how to write AI prompts?
No. Describe a subject, a mood or a room in your own words, or start from a ready-made idea. 1 credit gets you a design and you can then refine it.
Can I adjust a design?
Yes. “Similar” creates 1 similar design, “Adjust” creates 1 design with a specific change, such as warmer colours or a simpler background. Each action costs 1 credit.
Can I use my own photo?
Creating from your own photos is still in preparation. Today you create a design from a written idea or from one of our ready-made ideas.
Will my artwork be unique?
It is your own design based on your description — you do not pick from a catalogue of ready-made motifs. AI is probabilistic, though, so we do not promise that a similar image will never be created elsewhere.
Credits
How much does creating cost?
1 credit = 1 creative action. Your free daily limit is 3 creations, 15 after entering your e-mail. You can buy more credits in packs from €1.95; purchased credits never expire.
Can I pay only once I love the design?
Yes, that is the point. You create with credits and pay for the print at the shop checkout once you have picked the design, size and finish.
Does a blocked description cost a credit?
No. If moderation blocks the description, no credit is used.
Do I get anything back after a purchase?
Yes. For every artwork you buy we add 10 credits to your account.
Printing
What do you print on?
On 5 mm forex, a light yet rigid board. We use UV printing with a matte or gloss finish.
Which sizes do you offer?
Portrait A4 to A1, squares of 30 and 50 cm and circles with a 30 or 50 cm diameter. Prints start at €39; all prices are on the pricing page.
When is the print file created?
Only after payment. The preview in the Studio is an example. Based on the approved design we then render the final high-resolution artwork and a person checks it before printing.
Will the print look exactly like the preview?
The motif and composition stay the same. The final high-resolution artwork is sharper and can differ slightly in small details. Printed colours can differ slightly from a backlit screen.
Delivery
When will I get my artwork?
We make every artwork only after your order is paid, in our workshop in Slovakia. We'll let you know by e-mail when it's on its way.
How is the artwork packed?
Safely. We pack it in our workshop so it survives shipping without damage.
Orders
What if the artwork arrives damaged?
Send us your order number and a photo. Depending on the situation we repair it, reprint it or refund you.
Can I return a custom artwork?
A personalised custom artwork is made to order, so the standard right of withdrawal may not apply. If there is a problem with the product itself, we will make it right — see Returns.
AI and rights
Is the artwork labelled as AI-generated?
Yes. The artwork is created with AI and carries a machine-readable AI content label that we do not remove during processing.
Who checks the content?
Every generation goes through automatic moderation and a person checks every order before printing.